FAQ's

 

- How do I apply my discount code?

One coupon/discount code can be used per purchase. To use a coupon, enter the code on the checkout page during checkout.

- Why is my discount code not working?

Discount codes are unique and only activated for a limited time, 1 usage per customer. If you’re 100% sure that haven’t used your discount code and it is still valid, clear your browser cache and cookies.

- Why is my order not here when it states same day dispatch/delivery?

Elite Aesthetics only offer same day dispatch if your order was placed before 1pm. This excludes weekends.

- How much is your shipping fee?

WE OFFER FREE SHIPPING WORLDWIDE!

- Shipping and Delivery

Elite Aesthetics ships from multiple locations in the world. We have warehouses in the U.S and Hong Kong. Please expect delivery in 3-7 business days for orders in Australia and 7-12 business days for international orders.

- Is signature required for delivery/ where will the parcel be delivered if I’m not home?

This is for AU orders only:

Australia Post uses "safe drop" which means if the Postal Delivery Officer deems the package safe to drop at the intended address they will deliver and no signature is required. If it is not deemed safe they will leave a card which will instruct you where to go to receive the package (usually closest Aus post/newsagency or AUS post after hours pick up). Proof of identity or proof of address is required to claim the package.

- My order has arrived but is missing a product or one of my product is damaged!

If you receive the wrong item or your order has been damaged in some way please email sales@elite-aesthetic.com with images and your order number and one of our customer service staff will contact you as soon as possible.

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